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| 1. | Who is Carova.net? |
| 2. | How do I get started? |
| 3. | How long does it take to get completely set up? |
| 4. | What is in the Welcome E-Mail? |
| 5. | Will I have 24-hour access to my web site via FTP/TELNET (SSH)/POP? |
| 6. | What is the backbone connection speed of Carova.net’s servers? |
| 7. | Do you offer service outside the U.S.? |
| 8. | Does Carova.net offer Technical Assistance? |
| 9. | What is a Virtual Domain? |
| 10. | Who is the InterNIC? |
| 11. | Can I access my domain address with or without the "www"? |
| 12. | Do you offer dial-up Internet access? |
| 13. | Do you handle the domain registration process? |
| 14. | Can I transfer an existing domain to your servers? |
| 15. | How long does it take before my domain name is active? |
| 16. | How do I transfer files to my web site? |
| 17. | Will I have unlimited access to update my pages? |
| 18. | Can I use my account for commercial purposes? |
| 19. | How long does it take to set up a new account? |
| 20. | Can I subdivide my space and resell it? |
| 21. | Can I register additional domains to point to a subdirectory of my main domain? |
| 22. | Can I have additional domains pointing to the same main page of my domain? |
| 23. | Are 3rd level domains available (anyname.mydomain.com)? |
| 24. | Can I have my MX or CNAME records updated? |
| 25. | How can I pay for my account? |
| 26. | Does Carova.net host Adult-Related Web Sites? NO. See below. |
| 27. | Do I have access to my own personal SMTP server? |
| 28. | I'm new to the web. Where do I start? |
| 29. | Do you offer other services? |
| 30. | I need help with MySQL... |
| 31. | What are your server specifications? |
| 32. | Tell me about Network Operations Center (NOC)... |
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| 1. | What is Carova.net?
Carova.net is the Internet solutions division of the The Carova Group. Carova.net, a leader in its industry, serves clients worldwide and brings aboard its unique Internet hosting technology and manpower to ease the complications from hosting and maintaining websites. Top |
| 2. | How do I get
started? Very easy! Sign Up: First, we won't even let you pay us a dime, until you have tried Carova.net out for yourself. Simply, click the "Sign Up" Button up top, and complete the entire form right online. Your account should be activated within 30 minutes (usually faster). Payment: After your 10 Day Trial is up, Carova.net will send you a friendly e-mail, letting you know that your Free Trial has expired and that in order for you to continue your service, you must provide payment. You will then have the option of canceling immediately, with absolutely no hassles by simply replying to the e-mail within 72 hours with "CANCEL PLEASE" in the e-mail. Or, you will be able to pay via a U.S. Bank Personal or Company Check. If you need to pay with a money order, simply let us know. Top |
| 3. | How long does
it take to get completely set up? After your registration is complete, you should receive your welcome e-mail within 30 minutes. The e-mail will give you all the information you may need on our Toll-Free technical support, IP Address, FTP information, and other important hosting details you may need. AT this point if you have any questions, then feel free to call us Toll-free on our 24-hour support line. Top |
| 4. | What is in the
Welcome E-Mail? This email tells you how appreciative we are for having you be part of our community. It also gives to you all the pertinent information you will need to put your account into effective use. Your welcome email will also have information on how to contact us 24 hours daily for live support. Top |
| 5. | Will I have
24-hour access to my web site via FTP/SSH(Encrypted TELNET)/POP?
Yes. You can have full, unrestricted access via FTP and/or SSH (ENCRYPTED TELNET, one time setup fee may apply for SSH) and to your POP e-mail account 24 hours a day, around the world. The reason Telnet is banned is for security reasons. To ensure our 99.9% uptime guarantee, we have to make sure all information sent to our server is fully encrypted and untraceable. Top |
| 6. | What is the
backbone connection speed of the Carova.net servers?
Our servers consistently rank amongst the fastest and most reliable on the net today. Carova.net has a redundant T-3 backbone connection for our servers, to ensure that your site is always up with optimum loading speed. Top |
| 7. | Do you offer
service outside of the U.S.? Yes, we currently service clients in more than 112 countries, and we can host any foreign domain extension. All services available to our local clients are made fully available to our international clients. Top |
| 8. | Does Carova.net
offer assistance? Yes, we offer free assistance 24 hours daily to get you setup on the web. Either by phone or email, our support team will try and assist you as much as they can. Since Technical Support is our number ONE priority, we try to make everything we do efficient. Top |
| 9. | What is a Virtual
Domain? A Virtual Domain means having your own domain name (http://www.yourname.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@your-name.com). Top |
| 10. | Who is the InterNIC?
The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without them it may impossible to maintain order on the Internet. Our registration fee is $40 for the first two years and $20/year thereafter for your virtual domain name. If you decide to transfer your domain over to Carova.net, we will handle all aspects of switching your DNS information and you will not have to pay this fee to us however, you will have to pay for your domain through your registration company. Top |
| 11. | Can I access
my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer. Top |
| 12. | Do you offer
dial-up Internet access? No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. You will need to contact an Internet service provider. For a listing of service providers in your part of the world, please contact us via email. Top |
| 13. | Do you handle
the domain registration process for .com, .net and .org domains?
Yes. Once your account is paid for, we handle the entire domain registration process - AT NO COST TO YOU OF COURSE. Please DO NOT submit a registration or modification template to the InterNIC as this will only delay the process. Top |
| 14. | Can I transfer
existing domain name to your servers? Yes, just be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC send you email telling you the transfer is complete of the there is a 72-hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. Top |
| 15. | How long does
it take before my domain name is active? Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location. Top |
| 16. | How do I transfer
files to my web site? Files must be transferred to the web server via File Transport Protocol (FTP) or through your control panel. If you need further assistance contact support@Carova.net. Top |
| 17. | Will I have
unlimited access to update my pages? You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. Top |
| 18. | Can I use my
account for commercial purposes? Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize their accounts for commercial purposes as long as they abide by our terms and conditions. Top |
| 19. | How long does
it take to set up a new account? New accounts are generally set up within 30 minutes from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. We encourage you to change your password from your control panel for added security. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification. Top |
| 20. | Can I subdivide
my space and resell it? Yes, we do allow you to create subdirectories, which you can use to offer friends or clients space as long as it stays within our terms and conditions. You can have more than one domain on a single account. Top |
| 21. | Can I register
additional domains to point to a subdirectory within my main domain?
Yes, you may do this using a special CGI script. You are allowed to install such a script on your account, however, we do not provide any support for such scripts. Top |
| 22. | Can I have additional
domains pointing to the same main page as my main domain?
Yes, this is totally free, we can have your domain point to your main account or even a subdirectory. This is a great way to expand the marketing of your present business. Top |
| 23. | Are third level
domains available (anyname.mydomain.com)? Yes! Use the button on your control panel to activate subdomains. If the feature is not activated for you account, simply drop us an email and we will activate the subdomain feature of your control panel.Top |
| 24. | Can I have my
MX or CNAME records updated? Your MX and CNAME records can be updated. If you use a service such as everyone.net, you will have no problems updating your records. Top |
| 25. | How can I pay
for my account? We accept Check drawn on United States banks, wire transfers, and PayPal. International clients without access to any of these payment methods can contact us at billing@Carova.net for other payment alternatives. Top |
| 26. | Does Carova.net
host Adult-Related Web Sites? No, due to moral, ethical, legal, and logistical concerns our policies strongly prohibit the hosting of sites with adult content. Accounts with adult content will immediately be terminated with no refund to the account owner. Top |
| 27. | Do I have access
to my own personal SMTP server? Yes, this would be mail.yourdomain.com. It is running on a closed relay system meaning we would need your range of IP's so we can allow access to it. Top |
| 28. | I'm new to the
web. Where do I start? We suggest calling us at 703-832-8978. We will help guide you in the right direction. Top |
| 29. | Do you offer
other services? Yes, along with our strategic partners we will not only host you site, but develop other internet applications if needed. For help designing your site, please go to Tindell Associates web site. Top |
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